Welcome to the Vientiane Capitol. By making a reservation, accessing our website, or staying at our property, you agree to comply with the following Terms of Service.
All reservations are subject to availability and confirmation by The Vientiane Capitol. We reserve the right to refuse or cancel reservations that contain incorrect information, fraudulent details, or violate our policies.
Guests must present a valid government-issued identification document and any required payment method upon check-in.
To ensure a safe and comfortable environment for all guests, visitors are expected to behave respectfully toward hotel staff, other guests, and hotel property.
The following activities are strictly prohibited:
The Vientiane Capitol reserves the right to refuse service, remove guests from the property, or terminate a stay without compensation if these terms are violated.
For security purposes, visitors may be required to register at the Front Desk. The hotel reserves the right to limit visitor access and visiting hours when necessary.
Guests are responsible for any loss, damage, or excessive cleaning costs resulting from their actions or those of their visitors. Charges may be applied to cover repair, replacement, or cleaning expenses.
While reasonable care is taken to provide a secure environment, The Vientiane Capitol is not responsible for the loss or damage of personal belongings. Guests are encouraged to use available security safety box and take appropriate precautions with their valuables.
Smoking is permitted only in designated smoking areas. Smoking in non-smoking rooms or restricted areas may result in additional charges.
Pets are not permitted on hotel premises unless specifically authorized by hotel management.
The Vientiane Capitol shall not be liable for any interruption of services, delays, losses, or damages resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, utility failures, or other force majeure events.
We reserve the right to update or modify these Terms of Service at any time. Any changes will become effective upon publication on our website.
If you have any questions regarding these Terms of Service, please contact our team directly.
